• We ship from the UK
  • Phytosanitary certificates are not included with orders.
  • If your order is being shipped outside of the UK and it is lost during delivery or seized by customs, this will not be refunded. But please get in contact if this happens, and we will see what we can do.
  • If your parcel is returned to us due to incorrect address, non-delivery, parcel not being picked up from the post office etc., we will gladly re-send the parcel out to you if requested, but will need to charge for postage again. 
    • Alternatively, once the products are received in a re-saleable condition, we can refund the purchase cost (minus the delivery charges).
  • See below link for estimated time for international delivery:
  • We aim to have items shipped within 5 working days of purchase. We typically go to the post office each Thursday.
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